Questions Answered
Find clear answers to common questions about auto insurance coverage, claims, and how AriseInsure works.
Coverage
We provide comprehensive auto insurance options including liability coverage, collision coverage, comprehensive coverage, uninsured motorist protection, roadside assistance, and rental car reimbursement. Each policy can be tailored to match your specific driving needs and budget.
Liability coverage pays for damage you cause to others in an accident, including their vehicle repairs and medical expenses. Comprehensive coverage protects your own vehicle from non-collision events such as theft, vandalism, weather damage, and animal strikes. Most drivers benefit from having both types of protection.
Yes, we offer multi-vehicle policies that allow you to insure all your vehicles under a single account. This approach often provides better rates than insuring each vehicle separately, and it simplifies your coverage management with one renewal date and one point of contact.
Claims
You can file a claim by calling our support line or through your online account. We recommend gathering relevant information at the scene if possible, including photos, other driver details, and a police report number if applicable. Once submitted, a claims specialist will be assigned to guide you through the process.
Most claims are reviewed within 24 to 48 hours of submission. Simple claims can often be resolved within a few days, while more complex situations involving multiple parties or significant damage may take longer. Your claims specialist will keep you informed throughout the process.
Rate adjustments depend on the type of claim and your claims history. Claims where you are not at fault typically do not impact your rates. We evaluate each situation individually, and our goal is to treat every policyholder fairly while maintaining sustainable coverage for all our members.
Policy Management
You can update most policy details through your online account, including address changes, adding or removing vehicles, and adjusting coverage levels. For significant changes, you may also contact our support team directly to ensure all updates are properly reflected.
We offer flexible payment options including monthly, quarterly, and annual payment plans. You can pay by credit card, debit card, or bank transfer. Automatic payments can be set up through your account to ensure you never miss a due date.
Yes, you can cancel your policy at any time without penalty. If you have paid in advance, you will receive a prorated refund for the unused portion of your coverage. We recommend having new coverage in place before canceling to avoid any gaps in protection.
Our team is ready to help you understand your coverage options and find the right protection for your needs. Reach out anytime.